FAQ’s

Below are some common frequently asked questions. If you have a query not addressed below please get in touch using our contact page here.

Q Do all machines conform to PUWER 98?

All machines bought from Daltons Wadkin must comply with PUWER 98.

Q Are the machines up to current health and safety standards?

All machines bought from Daltons Wadkin are compliant with current health and safety regulations. It is however up to the user/ owner of any work equipment to ensure that a full risk assessment is carried out on the machine before use. Regular inspection is advised to ensure all aspects of the equipment are functioning correctly. Daltons Wadkin offer a full range of Support Services to take care of this.

Q What warranty do new machines have?

New machines are guaranteed in accordance with the terms of warranty issued by the manufactures of the equipment. If commissioned by Daltons Wadkin engineers then all parts, labour and travelling time is covered for the first year. For details on commissioning please contact the Support Services department.

Q What warranty do used machines have?

Category A – Rebuilt and Almost New machines are guaranteed for a period of twelve months from the date of despatch, ie we undertake to correct free of charge any parts found to be defective as a result of faulty workmanship or negligence in our own works but do not accept responsibility for faults, breakdowns, etc, which may occur due to insufficient or incorrect maintenance, usage of the machine beyond the capacity/performance for which it was designed or running adjustments. Neither can we be responsible for work carried out by the purchaser or any contractor other than that authorised by ourselves

 

Category B – Serviced machines are covered by six months warranty against electrical or mechanical breakdown only. In all categories we disclaim all liability for consequential damage or loss of production and parts alleged faulty must be returned carriage paid for inspection at our works It should be noted that correct installation on satisfactory foundations and electrical connection to adequate power supply are the purchaser’s responsibility and failure to implement any of these procedures will automatically invalidate the warranty. Guarantee periods calculated from date of invoice.

 

Category C – Special Offer machines do not incorporate a warranty but as with other used machine categories described are supplied on free approval in UK. ie may be returned within 30 days of date of despatch should any non-conformance be found with the appropriate condition category as defined above. If however such a machine has been specially obtained at customer request specifically to suit individual requirements this arrangement would not apply. Inability of a machine to perform tasks other than those for which it was specifically designed do not constitute grounds for return and modifications or changes to specification implemented at purchaser’s request either before or after delivery also invalidate this option.

Q What do the machine categories mean on used machines?

We categorise our used machinery into three “categories”; Category A – Rebuilt and Almost New, Category B – Serviced and Category C – Special Offer.

 

Category A – Rebuilt

 

Machine is stripped down to the basic main frame/casting

Specialist engineers examine all components for possible defects

All work surfaces, slideways, etc, are re-machined as necessary, bearings, drive belts, etc, replaced and spindles tested for defects, replaced or machined as required

Control systems checked and updated where required, electrical wiring replaced and isolator fitted

Check to ensure complete as specification

Check ref health and safety (PUWER) regulations … safety equipment updated as necessary

All drives, settings, guides, etc, tested for accuracy and adjusted as necessary

Machine repainted inside and out and polished to ensure as new appearance

Provide necessary tools and operating instructions

Test run electrically and mechanically to ensure performance and accuracy meets or exceeds original manufacturer’s parameters

Warranty – Comprehensive cover for 12 months from date of supply

 

Option to return – Should there be any dissatisfaction with the machine supplied or any non-conformance with the above the equipment may be returned within 30 days of date of supply for a 100% refund against the original purchase price (delivery and return costs excluded). This arrangement would not however apply if a machine has been specially obtained at customer request to suit individual requirements or in cases where a machine may have been substantially modified at purchasers request to suit a particular mode of operation. (subject to terms and conditions)

 

Category A – Almost New

 

Almost new machines is applied to equipment that has seen little or no work and is in a very good condition. Often the equipment is still within the manufactures warranty. Regardless of age all Condition A machines carry a 12 month warranty (subject to terms and conditions). A 30 day approval period applies as with all used equipment supplied in the UK (subject to terms and conditions)

 

Category B – Serviced

 

Test run (electrically and mechanically) to ensure operational condition

Check to ensure complete as specification

Check ref health and safety (PUWER) regulations … safety equipment updated as necessary

Check electrical equipment … original cotton covered wiring (if any) replaced and isolator fitted

Check all drives, settings, guides, etc … adjust and service as necessary

Clean machine throughout

Provide necessary tools and operating instructions

Warranty – Covered against mechanical or electrical breakdown for 6 months from date of supply

 

Option to return – Should there be any dissatisfaction with the machine supplied or any non-conformance with the above the equipment may be returned within 30 days of date of supply for a 100% refund against the original purchase price (delivery and return costs excluded). This arrangement would not however apply if a machine has been specially obtained at customer request to suit individual requirements or in cases where a machine may have been substantially modified at purchasers request to suit a particular mode of operation.(subject to terms and conditions)

 

Category C – Special Offer

 

With price advantage as machines supplied generally “as ceased work” but:-

 

Prompt availability

Check to ensure complete as specification

Test run (electrically and mechanically) to ensure operational condition

Check ref health and safety (PUWER) regulations … safety equipment updated as necessary

Provide necessary tools and operating instructions

Option to return – Should there be any dissatisfaction with the machine supplied or any non-conformance with the above the equipment may be returned within 30 days of date of supply for a 100% refund against the original purchase price (delivery and return costs excluded). (subject to terms and conditions)