The hidden value of professional product support

The exponential growth of Salvador crosscut sales in the UK and Ireland has continued in 2022. Daltons Wadkin, sole distributor for Salvador, has gained further market share by elevating itself above the competition through continued investment in aftersales support.

“Competition is fierce. Other manufacturers and dealers rely on marginal price differences to win business”, comments Daltons Wadkin MD, Alex Dalton. “Our philosophy over the past 120 years has been to supply high quality equipment from specialist European brands backed by industry leading product support. When considering the life cycle and production impact of a Salvador crosscut saw, this formula offers exceptional value for money”.

To ensure continuity of service for existing and new Salvador customers, Daltons Wadkin has made further investment in its support team with additional field engineers and office-based technicians for telephone and remote assistance through network monitoring.

Consumable items, tooling and spare parts stocks have also been increased to counter any potential Brexit import delays at customs.

 

“Our ability to provide a professional turnkey delivery, installation and training service helps customers maximise their return on investment. High production equipment such as this demands the highest level of product support – for us, this is equally as important as the machine itself”, concludes Alex.

For more information on the Salvador range of crosscut systems, contact Daltons Wadkin on 0115 986 5201, email info@daltonswadkin.com or visit www.daltonswadkin.com

 

Product Support              Salvador Products

WOODWORKING MACHINERY OPERATOR TRAINING

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